Monday, September 27, 2021

The decline of customer service in four recent examples: part 3

Perhaps people are familiar with this one.  I had just arrived back in the country at a place other than the one I'd left from.  I needed to get a modem quickly, but not so quickly as to make me want to take the time to drive to Best Buy, and risk Covid etc.  I went on Amazon late in the afternoon on Friday and the modem I needed popped right up for less than $80, with delivery (with Prime) set for Sunday.  I figured that meant I would have it up and running Monday morning, so I could work that week from home.  But as soon as I ordered it, it changed the expected delivery date to sometime before 10 pm on Monday. 

Ok, not great, but at least I'd be up and running by Tuesday.

On Monday around 5 pm I got a notice that the modem had been delivered, and that it had been left with the "mail room."  I was a little concerned, since my building doesn't have a mailroom, so I went down to the front desk.  It had not arrived.

I called Amazon customer service -- which, to its credit, was relatively quick at the 206 number.  But the person I got told me this happens often -- the item is indicated as delivered even though it really isn't.  They told me to wait to see if it came later in the day and to call them if it didn't.  It didn't, so I called them.  

They were able to confirm that it had been delivered to the wrong place, and the guy even sounded like he had a sense of where it went -- to a nearby building -- but he refused to give me any hints as to where it might be.  In the end, he agreed to send out a replacement order, which would arrive sometime before the end of the day Wednesday.  I begged him to try to get it to me sometime Tuesday, so I wouldn't lose two full days of work, but he said the system wouldn't let him.

So that's what happened, and instead of being up and running on Monday or Tuesday, I was finally up and running on Thursday.

Perhaps not the worst experience ever (see above), but still not great, and I'm including it because it's another example (see Apple example) of a WRAITH making it impossible for a customer service representative to set things right.  In the old days, I'm pretty sure even Amazon could have figured out a way to get me the modem by the end of the next day.  They have fulfillment centers everywhere and the modem was a very common item and a best seller.  But the system simply didn't give a damn about my work needs, and did not give the customer service representative the ability to make things better for me.

So Amazon is on the way downhill too, although it's still the only game in town for quick delivery, and one might just say the odds caught up to me this time.

The Decline of Customer Service Part 2 of 4: Apple password reset

Ok, this one is somewhat interesting too.  Like the Amazon experience described next, Apple's customer service employees are essentially constrained by algorithms that ultimately don't enable them to provide any kind of useful customer service.

Here's what happened.  Like an idiot, I put an iPad in my luggage on a recent flight from Germany to the US.  And predictably, it disappeared, along with who knows what else.  Years ago I lost some cameras that way on a flight to Egypt, and after a good deal of work, was actually compensated for them.  But times have apparently changed.  

But that's not even the point.  Before reporting the theft to Lufthansa, I wanted to locate the iPad to confirm that it really was still in Germany, and also against any chance that it was still in my possession.  So my idea was to do the "find my phone" feature on icloud and see if I could locate her iPad. But the problem is that it was my mother's iPad, and none of us could quite remember her apple ID.

We tried guessing her password two or three times, but recognizing that too many attempts might cause the account to be locked, I looked into the forgot password options.  Most of the options required access to your iPhone, which we didn't have, because we had left it in another state.  So I opted for a procedure where Apple's instructions indicated that you could in some cases reset your Apple ID password from a trusted friend's phone.  Since my mother trusts me, we used my phone.

But at the end of that process, Apple informed me that it was sending a confirmation message to my mother's phone, which, as I've said above, was in another state.

I tried a couple of times and that's what happened each time.  As noted above, the website indicates this works "in some cases."  But it didn't tell me why it didn't work in my case.  Nor did it tell me why, after taking me through the process of attempting to reset the password using MY phone, it sent to confirmation to HER phone, when the whole reason for going through the process of using my "trusted" phone was that we did not have access to her phone.

I then called Apple Customer service.  I got through relatively quickly to an African American woman.  Yes, I could tell by her voice.  She was very nice and seemed competent, and easier to understand than the non-native speakers that many other companies employ, but I'm guessing she was not particularly expert in this process, because I spent an hour with her on the phone, going through the exact same process (trying to reset it using my phone) and failing in exactly the same way.  She then told me that there was a way to reset it by providing further identifying information, such as a credit card, and that normally takes a day.  She told me Apple would get back to me within a day on that.

And sure enough, Apple sent an email to my mother the next day.  I had expected it to come to my email (to which the representative had sent two emails, which included the case number), so when I first called them two days later I thought that they had let me down on that.  But the new customer service rep (also an African American woman) said they had in fact sent the email, and it occurred to me to check my mother's email and there it was.  Here's what it said:

An account recovery request was made for your Apple ID.

Dear xxxx,

An account recovery request for your Apple ID (evamdkrause@gmail.com) was made from the web near Rockville, MD on September 19, 2021 at 12:39:05 PM EDT. The contact phone number provided was +1 xxxxxxxx.

You will receive a text or a phone call at this number when your account is ready to recover on October 10, 2021 at 12:39:05 PM EDT. For updated status information or to provide additional information to help recover your account, visit https://iforgot.apple.com

If you didn’t make this request or do not recognize the information presented above, you should cancel account recovery immediately to keep your account secure.

Apple Support

So it was going to take a little more than the day that the first customer rep had hypothesized.  October 10 was (and still is) 21 days from when I made the request, on Sept. 19.

I expressed astonishment to the new customer service rep that it would take Apple that long to deal with this situation.  My mother was in the room with me and I offered to put her on the phone and do whatever it took to prove her identity.  But the rep said there was nothing she could do.  I tried to get her to explain WHY, in this computer age, Apple needed 21 days to confirm that I was who I said I was and that I was authorized to change my mother's password.  But she had clearly had no idea. 

I asked to speak to a supervisor, and was passed on to a perfectly nice man named Billy, who said he had been doing this for Apple for a few years, and this is just how the algorithm works sometimes.  Nobody knows what it's doing.  He guessed that given the length of time it had provided for the reset, that meant that I had probably gotten locked out after guessing the password incorrectly too many times.  As above, that's clearly not what happened (I only tried 2 or t3 times, and it didn't lock the account when I did).  But he didn't have any other ideas.

I asked him whether Apple itself could figure out where the iPad was -- it seemed to me that somebody at Apple must be able to fairly easily figure out the location of the iPad.  He didn't know for sure, but he indicated that it didn't matter -- Apple values the privacy of its customers so much that it would not give that information out until the account had been verified, which would take those 21 days.

So once again, the WRAITH (Wraith-like artificially intelligent transhuman hive; see my other posts on Alt-QAnon for details) has created an environment wherein even if its customer service representatives wanted to be helpful, they couldn't be.


 

Saturday, September 25, 2021

The decline of customer service in four recent examples: Part 1 -- Burger King



1. "Customers like you"

On a recent road trip with my 88-year old mother, we stopped at a Burger king, with the hope of ordering a few of their cheesy tots, which are basically tater tots filled with cheese.  Something one could get sick of (and sick from) pretty quickly, but they were still new to us -- and counted as vegetarian food -- so that was our decision.  

The drive-thru sign didn't specifically advertise them, but it did advertise the jalapeno cheddar bites, which looked good too.  We specifically asked if they had the cheesy tots, and the girl said yes.  We ordered one order of those, plus one order of jalapeno cheddar bites.  It came to a little over $4.00, and we drove through and paid happily.  The girl told us to drive the car a bit up and they would bring them to our car, since they had only just started being cooked.

That sounded good too -- they would be fresh.

But after about five minutes the girl came out with a bag, which contained two orders of mozzarella sticks.  In contradiction to her earlier representation that the tots and bites just needed to be cooked, she now told us that they simply didn't have either of the tots or the bites.  She wondered whether we would accept mozzarella sticks instead.  Now, mozzarella sticks have been around for a while, and while it's possible that I once liked them, I have been thoroughly grossed out by them for some time.  So I said no thank you, please just give me a refund.  The girl went in to process the refund but then came back out after a while with her manager, who said we would need the credit card to do it.  I gave the manager the credit card.  Then began another long wait.  At least five minutes with no updates.  At this point all we wanted was our credit card back so we could drive away and find food somewhere else.  

Eventually the girl walked by our car to deliver something to another customer who was parked in the parking lot.   Since our car was off, and I couldn't open the window, I opened the door to and tried to get her attention by speaking to her, but she simply ignored me.  I slammed the door which made her jump a little but she walked right on.  I tried to get her attention on the way back, but she was strictly avoiding eye contact, so I yelled - instinctively -- LOOK AT ME.  She didn't, and went through the door which closed behind her.  I got out of the car to go through the door but it was a one-way door which had locked behind her.  

After another multi-minute wait, the manager came back with the credit card, plus 4 dollars and change.  she explained that they couldn't process the refund to the credit card after all; all they could do was give us cash.  Which of course would have been fine in the first place.  

I have not been that furious for years.  I didn't yell at her but I could barely contain myself in trying to extract an apology from her.  I told her that my mother was 88 years old and we had been driving for 8 hours and that it unacceptable for us to be have to wait there for 20 minutes after first being told we'd get our food etc.  She responded quite coolly that she had been working there since 730 am that day (which was about 13 hours previous) protecting her staff from "customers like you."  

Sort of interesting.  I'm guessing very few people drive up to Burger King with the intent of being a frustrated and angry customer.  But this particular Burger King (in Northern Virginia) clearly had its own way of creating such customers.  Rather than thinking of ways to avoid creating frustrated and angry customers in the first place, this manager seemed to view her job as protecting her employees from the customers that their horrible customer service culture had created.

To be clear, the problems here were:

  • Telling us they had both cheesy tots and jalapeno bites when they didn't
  • Telling us that we had to wait while the non-existent cheesy tots and jalapeno bites were cooking.
  • After making us wait 5 minutes for nothing, trying to give us mozzarella sticks instead.  
    • A better approach would have been to come out and offer us something else off the menu rather than the take-it-or-leave-it mozzarella stick approach.
  • Telling us they needed our credit card for a refund, when it turned out they couldn't process the refund on the credit card.
  • Holding on to the credit card for at least 5 minutes.
  • Walking right past my car without giving me an update on where my credit card was and when I'd get it back.
  • Not making eye contact and ignoring my pleas for information.
  • Telling me that I was a bad "customer" (in saying she had to protect her people from "customers like you").

If race matters, my mother and I are white, the order-taking girl was white, and the manager was brown.

I called the Burger King complaint line and was on hold for at least 15 minutes of our continuing drive, which might give you a sense of how many complaints they are getting or how little they care about the complaints they get.

I finally reached someone and was able to describe the place and what had happened.  She made some of the right sounds, although she didn't really seem all that engaged -- more like she was reading from a script.  She told me I'd get a gift certificate for having taken the time to call.  Not restitution or an apology or anything like that; just a thank you from them to me for taking the time to give them feedback.  In response to my questions, she said they would contact the store and find out what went on.  She even said I could call back and that someone might be able to give me an update.  But I never called back; just couldn't stand the idea of waiting another 15 minutes just to talk to someone, and I didn't have an incident number or anything like that.  I did get a 5 dollar gift certificate.

Although this was literally the worst customer service experience I've ever had, it actually didn't completely surprise me coming from Burger King.  For this trip, Burger King had become our go-to place because they have Impossible Whoppers and we are vegetarians.  They even had a deal where you could buy one and get the other for $1, or else buy two meals impossible whopper meals for $10.  But we did that because of the impossible whoppers, not the customer service.  Another bonus was that the drive-throughs and the stores were usually mostly empty -- perhaps that should have been a sign.

I think this was our about our fourth Burger King stop on a two day road trip -- on a previous one there had been no Impossible Burgers (and no apology) and on another no coffee, and also no apology.  In talking to others, this is about par for the course for Burger King.  Interestingly, I don't recall ever having anything like this kind of experience at a McDonalds,., which I still occasionally go to for a salad, or fries, or a shake.  I guess that's the difference that Hamburger University makes.  



Tuesday, June 15, 2021

Coincidence Theory and the Corona Virus

 As should be clear from other posts here, I don't like Donald Trump and I think his presidency was a disaster and I hope he ends up in jail for a long time.

And I also think that his insistence for so long that the coronavirus was the "China virus" and that it had escaped from the Wuhan lab was irresponsible given his inability to actually explain why he was so sure that happened.

But now, it sounds like even Joe Biden, the democrats, and the mainstream media are coming around to the idea that Trump might well have been right, just like the proverbial broken watch.

The facts, as recounted in today's NY Times, are that a famous Chinese scientist who was famous for her work on the coronavirus was researching the corona virus at a Wuhan lab, under containment conditions that were somewhat less than the most restrictive.

So she literally had animals carrying the virus in her lab.  And she had lab assistants working with those animals.  And, according to some reports, three of those lab assistants got sick with flu-like symptoms in November 2019.

She led expeditions into caves to collect bat samples, and had over 10,000 of them.  She was doing experiments on how these viruses could jump from animals to humans.  She denies that they were "gain of function" modifications to the viruses, but that might be semantics.  Here's a quote from the article:.

But some of her most notable findings have since drawn the heaviest scrutiny. In recent years, Dr. Shi began experimenting on bat coronaviruses by genetically modifying them to see how they behave.

In 2017, she and her colleagues at the Wuhan lab published a paper about an experiment in which they created new hybrid bat coronaviruses by mixing and matching parts of several existing ones — including at least one that was nearly transmissible to humans — in order to study their ability to infect and replicate in human cells.

Proponents of this type of research say it helps society prepare for future outbreaks. Critics say the risks of creating dangerous new pathogens may outweigh potential benefits.

The article also says that some of the experiments were conducted under biosafety 2 containment conditions, while biosafety 4 is the maximum (and was also available at the Wuhan lab).

We know the virus first made the leap to humans in Wuhan.

So one obvious explanation is that during one of the experiments, one or more of those lab assistants contracted the coronavirus, and spread it to others, until it had spread beyond the possibility of containment.  Note that there's no reason to assume that the virus that made the "jump" was one that was modified.  There were 10,000 unmodified samples, any of which might have made the jump.  So the "fact" (as asserted by some) that the corona viruses that are out there don't show any signs of having been modified in a lab does not necessarily exculpate the Wuhan lab from being the source.

Of course, that's not the only explanation.  Many species of animal that could potentially carry the virus make their way to Wuhan, which has a thriving outdoor market, where such animals are bought and sold.  (Slight update -- a group of diehard believers in the "it wasn't the Wuhan lab" hypothesis recently presented some data on how many animals were at the Wuhan market that might potentially have carried the virus.  I think it

Let's assume China never cooperates, and we need to decide which of the two possible explanations is more likely.

Can't we do it almost mathematically?  

We have a situation with two possible solutions, one of which involves ascribing something to coincidence.  That's what's called circumstantial evidence, and it's routinely used to convict people of crimes under the "beyond a reasonable doubt" standard.

But perhaps not in the way I'm going to propose.

For me, the question is how many open air markets comparable to Wuhan's in relevant respects are in locations that could conceivably have been reached by a coronavirus capable of making the jump to humans that originated in the wild.  And of those open air markets, how many of them are in the vicinity of a research lab studying the leap from coronaviruses to humans.  I'm guessing the latter number is 1 -- Wuhan only.  

If that's right, the only question is, for any given open air market (like Wuhan) what are the odds that it would be the first (and only!) market where a human coronavirus outbreak occurs.  

I haven't been able to find anything that tells me how many markets like Wuhan's are in China or in other countries where the coronavirus might exist in animals.  This article gives some useful information, including that there are 44,000 "wet markets" in China, that a "wet market" is one that, at a minimum, sells live seafood.  The article doesn't spell it out, but I'm guessing that's why they are called "wet" markets -- there must be a lot of water around to contain all the marine life.  Unfortunately, the article resorts to handwaving and anecdote rather than hard data when discussing the practice of selling live animals, including exotic wildlife, at these kinds of markets:

Problems can arise, however, in the rare circumstances when live animals (and in particular rare and/or wild species) are introduced to such markets, as was the case in Wuhan. With everything from snakes to wolf cubs being sold and slaughtered to order, the Huanan Seafood Market was in fact a wildlife market, not a wet market. Alan Laine, a 57-year-old physics teacher from the UK who has been living in Wuhan since 2002, describes stumbling across the market’s “exotic” section. “On one side was mostly meat. The other side was mostly seafood. But I went through one small area and there were several caged animals, including hedgehogs, porcupines and some other animals I didn’t really recognise,” he says.

Elsewhere though, it makes clear that catching and selling wildlife is big business in China:

Wuhan is by no means the only place in China that’s home to markets with poor hygiene and animal rights practices. Cities south of the Yangtze River are largely responsible for the stigma of China’s exotic-meat obsession. The people of Guangzhou are said to eat anything with four legs, Yulin is known for its annual dog meat festival, and markets in Guangxi sell everything from pangolin scales to bear paws along the China-Myanmar border. Apart from some shady and specialised spots in the south and rural China, however, Chinese people are typically less interested in, and even put off by, atypical meat.

While welcomed by the international community, the ban introduced by China’s National People’s Congress in February is not a fix-all solution. It only covers the trading of wild animals for the purpose of eating, so it fails to cover the trade of exotic species for medicinal or entertainment purposes or the trade of live farmed animals for eating. Such bans leave plenty of room for sketchy operations within grey areas, which can be more dangerous than outright black markets, according to experts.

“Bans don’t always work the way we want, and they often have a lot of side effects, especially if you try to implement them very suddenly and broadly,” says Petr Matous, a senior lecturer in environmental and humanitarian engineering at the University of Sydney. “In many cases, you get much worse consequences by banning something and driving it underground.”

Hastily implemented bans also have a history of lax enforcement in China. While the sale of live poultry was prohibited in Guangzhou in 2015, for example, it was still a fixture at many markets and unregulated backstreet stalls as recently as December 2019.

One huge problem is the number of people who rely on the wildlife trade, which was until this year promoted by the government as a means of alleviating poverty in rural China. The industry was valued at 520 billion yuan ($74bn) in 2017, and the recent shutdown of farms and the mass culling of animals will leave scores of families destitute. While Matous believes that animal welfare and hygiene improvements at markets should be made, he says concentrating only on one area of the supply chain is not helpful. He urges policymakers to look both upstream, at how food is farmed and produced, and downstream, at how cities are built and run, in a bid to prevent future outbreaks.

Ultimately, spates of disease will always be a risk when humans and unfamiliar animal populations mix. China’s desire for so-called “warm meat” – where animals are kept live in markets and slaughtered onsite – will diminish with time and education. Bans may drive such activities underground without treating the problem of the demand being there in the first place. China’s wet markets may be changing, but the problems they amplify will persist.

In other words, while the article at one point seems to be suggesting that Wuhan's life-wildlife sales are the rare exception, by the end of the article, the reader has the strong sense that it's not the exception at all -- buying and selling wildlife at wet markets is still a way of life in much of China, as evidenced by the fact that it's a $74 billion industry.

The article is also a bit confusing since it talks about the clampdown on poultry sales as suggesting that the markets might not be as dangerous, and yet there doesn't seem to be any significant clampdown on sales of wildlife.

Assuming everything else is equal, the odds are 1/n, where n is the number of comparable wet markets.  In other words, if there are 10 comparable markets, the chance that the outbreak will occur in any one of them is 1 in 10.  If there are 100, then the chance for Wuhan was 1/100.  If there are 10,000, then the chance for Wuhan was 1 in 10,000.

Put another way, assume there's a corona virus out there waiting to make the jump to humans.  And assume one of these markets is where it would do that.  The chance that it does it at any one of a thousand equally likely markets means the chance of that happening was 1/1,000.

If that's right, doesn't that mean that the chance that it actually originated in the lab was n-1/n, i.e. 90% for 10 markets, 99% for 100 markets, 99.9% for 1,000 markets?  To be honest, I'm not sure it really does, and I'm not sure it totally avoids the inquiry -- the Chinese scientist claims that the viruses she was studying are miles apart (genetically) from Covid-19 and thus could not possibly have given rise to Covid-19.  If that's true, then clearly we're back to the open air market theory, since the probability of Covid-19 coming from the Wuhan lab is basically zero.  Even though the odds that the virus would first break out at a Wuhan market are very small, if the Wuhan lab could not have been the source, the Wuhan market is the best explanation we've got, however improbable.  So really, it's a question of comparing the probabilities.  If there's a 10% probability of escape from the lab, and 1% probability of it coming from a wild bat, then that means (I think) that odds are 10 to 1 that it came from the lab.

Here's one more point that would skew the odds even more:  let's say the virus existed in nature and was capable of making the jump to humans, which is necessarily the Wuhan market hypothesis.  Why would it have made that jump in only one place?

I'm sensing that you're not persuaded, but let's just make a little shift for demonstration purposes.

Let's say you have two identical twins with identical DNA.  One of them lives in Wuhan.  The other one lives out in the country, and the only time he ever leaves the country is once a year, to visit a zoo.  His way of selecting a zoo to visit is to throw a dart at a map that consists of a 200 mile radius from his house in the country.  Wuhan is one of 100 cities on that map that have zoos.  A crime is committed in Wuhan and the police figure out that it was committed by someone having the same DNA as the twins; i.e it must have been committed by one of the twins.

Without any more information (such as an iron tight alibi for the Wuhan twin), isn't it at least 99% likely that it was committed by the Wuhan twin?

Obviously we are missing a lot of data here -- I have no idea where the virus might have originated; apparently it's quite unlike any coronavirus found in nature (which one might think is one more reason to think that it did NOT come about purely naturally).  But it seems unlikely that Wuhan is even the most likely open air market; at best it's one of many.  And the more open air markets -- and not to mention other possible ways for the virus to leap from animals to humans somewhere other than in Wuhan -- the more UNLIKELY it is that the coronavirus first leapt to humans at a particular open air market in Wuhan.

And yes this is all circumstantial.  Without China's cooperation, there is no direct evidence.  But even direct evidence often leaves probabilistic questions.  90% is a very high probability; 99% is near certainty, and should be enough to shift the burden to China to show that the virus was even less likely to have originated at the Wuhan lab.

One more line of inquiry.  I read somewhere that China reported another outbreak at a wet market in June 2020, for a wet market in Beijing.  It would be good to find out if that was "real" or not.  Seems like it could have been part of a coverup.  China might have come to realize how improbable it was for the virus to show up at Wuhan and only Wuhan, and made up a story about how it made the leap from animals to humans in Beijing as well.  Indeed, the fact that there don't seem to be any other places (except maybe Beijing) where the virus made the leap is yet one more astonishingly small likelihood scenario that the Wujan wetmarket hypothesis has to explain.


 

Sunday, March 28, 2021

Alt-QAnon and the Food Industry

Today's NYT has a book review of a book by Michael Moss, which reprises a 2013 book by the same author that apparently said the same thing, although perhaps less.  The book has the word "hooked" in the title, and that's all you have to know.  The food corporations have exactly the same goal as did the tobacco industry -- to get us hooked on something so that we'll continue to buy it, with no regard for the health consequences.  

The book review itself -- and doubtless the book as well -- reminds us of the artificial-intelligence like way corporations act:

We find out how Big Food innovates to manipulate and intensify these addiction-inducing sensations. We also learn how multinational food companies, in gastro-Orwellian fashion, hook us by expertly tapping into our memories, introducing endless new varieties, and combining sensations and ingredients rarely seen together in nature like sugar and fat, brittle and soft, sweet and salty. None of us are immune.

According to Moss, Big Food is relentlessly and cynically striving to maximize their “share of stomach,” industry parlance for how much of the food we eat they can supply. Beyond hunting for genes that predispose us to particular cravings or quantifying exactly how much sugar our brains prefer, these corporate peddlers perniciously play with serving sizes on nutrition labels to deceive us into thinking we are making healthy choices.

To trick us to eat more they also lure us in with low prices, dazzling packaging, convenience and trumped-up variety. One example among many: Differently colored M&M’s taste the same but dupe our brains to consume more than if they were all just brown. Perhaps most cunningly, Big Food has also acquired many major brands of processed diet foods like Weight Watchers and Lean Cuisine. One has to admit it’s clever to make money helping us get fat and then profit from our efforts (usually futile) to lose weight.

All in all, “Hooked” blends investigative reporting, science and foodie writing to argue that the processed food industry is no different from tobacco companies like Philip Morris that for decades lied about the harmful and addictive nature of cigarettes. In Philip Morris’s case they were the same company (until recently, Philip Morris owned Kraft and General Foods).

In other words, just like a hostile form of artificial intelligence attempting to manipulate us in order to further its own sociopathic drive for surviving and thriving, Big Food uses science to study us, and then uses what it has learned to further its own goals, with no regard for ours, much less for our well-being.  And it's great to know that Weight Watchers and Lean Cuisine are now part of the scam.  Thus Big Food is a WRAITH, as are the individual corporations that make it up, and they all point to the truth of Alt-QAnon.

The article reminds us of how similar the food industry is to the cigarette industry -- the whole ploy is to get us hooked on stuff that we crave (and therefore have to buy again and again), without regard for whether it's good for us.  That should be no surprise, since like the cigarette industry, the food industry runs on DNA that is motivated solely by corporate profits.  In fact, the book review also reminds us that Philip Morris once owned Kraft and General Foods, so at least in that case, the DNA was absolutely identical.

Tuesday, March 23, 2021

Alt-QAnon explains why rich countries are slowing distribution of vaccines to poor countries

I'm not sure I need to write more than just the title of this post to make the point.  

If you read the New York Times, you might have recently seen this headline and subheading:

Rich Countries Signed Away a Chance to Vaccinate the World

Despite warnings, American and European officials gave up leverage that could have guaranteed access for billions of people. That risks prolonging the pandemic.

The article goes on to explain that the US Government has a patent that the vaccine companies need to license in order to produce their vaccines, but the government has not used that leverage to get the vaccine producers to act like decent global citizens, for example, by publishing their vaccine recipes so other, poorer countries could produce the vaccines at lower costs.  It also notes that governments have poured billions of dollars into vaccine research to help the vaccine companies develop their vaccines.  And yet, the government is not pressuring the vaccine companies to share their knowledge, which means that the virus will continue to spread and kill people in poor countries (which is bad enough) but (since this is what we care about) it will also promote the creation of new mutations against which our current vaccines are not effective, thereby prolonging the crisis even for the rich countries.  Obviously Alt-QAnon is hard at work here.

WRAITHs have been treating the Covid crisis as an opportunity to repair and even enhance their image, and for a while it seemed to be working.  But Alt-QAnon tells us that while public image is an important aspect of the WRAITHs' ultimate goal -- profit maximization -- it is not the driver.  The driver is the ability to sell products at high prices, and allowing greater access to drugs tends to undermine that ability for drug companies and vaccine companies.  

Here's a key quote from the article:

To address these problems, the World Health Organization created a technology pool last year to encourage companies to share know-how with manufacturers in lower-income nations.

Not a single vaccine company has signed up.

“The problem is that the companies don’t want to do it. And the government is just not very tough with the companies,” said James Love, who leads Knowledge Ecology International, a nonprofit.

All of this -- and the Covid crisis itself -- should be a stark lesson to policymakers that leaving drug and vaccine development completely in the hands of AISOs is borderline insane.

It's particularly interesting that our arch-rivals China and Russia are doing exactly what we should be doing:

Russia and China, meanwhile, have promised to fill the void as part of their vaccine diplomacy. The Gamaleya Institute in Moscow, for example, has entered into partnerships with producers from Kazakhstan to South Korea, according to data from Airfinity, a science analytics company, and UNICEF. Chinese vaccine makers have reached similar deals in the United Arab Emirates, Brazil and Indonesia.

Click the link on vaccine diplomacy and you'll see that these countries export vaccines despite pressing needs at home.  Sad that these totalitarian states are teaching us about geopolitical altruism; it just goes to show that rule-by-WRAITH is just one more brand of totalitarianism.

The best articulation of a proposal to truly allow for government development of drugs is one submitted to the Obama administration in response to a Request for Information by the Office of Science and Technology back in 2014.  Because of its prescience, and its applicability to the current crisis, I'm going to simply cut and paste the proposal below, with the hope that it attracts some attention in the right places.  Clearly, if we had adopted that proposal back in 2014, we would have been much better equipped to deal with Covid on a global basis, which would have saved us trillions of dollars (in stimulus checks and the like), and would have helped restore our image as a benign superpower in the world.  It's not too late to adopt a proposal like this for the next crisis.

And here is the proposal as sent to the Obama Administration:

RESPONSE TO REQUEST FOR INFORMATION
Strategy for American Innovation
79 FR 44064

Response Filed By:
The NoCopyright Party of the United States

Document Number:
2014-17761


This is the NoCopyright Party’s response to the RFI for “Strategy for American Innovation,” 79 Fed. Reg. 44064 (July 29, 2014).

The NoCopyright Party represents the interests of over 319 million stakeholders, all of whom have an interest in a generous  public domain for creative works and technology ranging from literature to medicines.   Our response describes our proposal for an enhanced role for the government in bringing important medical treatments to the public without patent restrictions.  Should you have any questions or need additional information, contact us at party@nocopyright.com.

A National Laboratory for Drug Development

This proposal is most responsive to questions 5, 7, 8, 10, 21, 22, and 24, and it has implications for question 11.  After explaining the proposal, we tie it to these questions.

The thrust of the RFI suggests that the government must work hand-in-hand with the private sector in order to accomplish the stated goals.  We acknowledge this approach, but nevertheless urge one critical exception to the mindset that private industry can solve all our problems.  In fact, some of the most pressing problems of today are best addressed head-on by intensive government engagement.

The development and delivery of pharmaceuticals to the public is one such area. In this regard, the NIH simply does not fulfill its potential – again and again, path-breaking findings made by NIH scientists at the public’s expense are converted into the intellectual property of corporations, with the result that the public pays for them twice.  The Bayh-Dole Act institutionalizes this sort of double-dipping, and its alleged “successes” have blinded legislators and policymakers to what could be far more successful approach to innovation and delivery of useful technology to the public.

Accordingly, we urge the Administration to propose and support a pilot project that would test the government’s ability to conduct all phases of drug development, as an alternative to relying on private industry and the patent reward to finish the job.  In this initiative, the government would develop the drugs, and then pay for (or conduct) the required animal and clinical testing, and would undergo the same FDA review process (IND and NDA) as commercial pharmaceutical companies.  If the clinical testing is successful, the results should speak for themselves, and generic companies will be able to apply for FDA approval based on the government’s submissions to the FDA.  There would be no exclusivity period and no Hatch-Waxman litigation, and the medicines developed through this program would be instantly within the public domain all around the world.  This could help the U.S. to become not just the most powerful, but also the most generous and compassionate, nation the world has ever known.  We explain the proposal through a dialogue.

Q:        How does this comport with the prevailing “free market” philosophy?

A:        The better question to ask is “How does the current patent system, as applied to the pharmaceutical industry, comport with free market philosophy?” 

Q:        Ok, answer that one.

A:        Hardly at all.  With the patent system, the government has given up on the free market – at least for a period of time.  A patent is a government-sponsored monopoly, which, like any other monopoly, creates great inefficiency, deadweight loss, suboptimal distribution, and high prices for consumers.   We accept the temporary monopoly because the monopoly reward will promote beneficial innovation.   In fact, the pharmaceutical industry is often seen as the poster child for the patent system – without the patent incentive, these private companies would not invest the millions of dollars needed to bring drugs to market.  That’s true enough, but it doesn’t mean patents are the only way to promote innovation in this area.  As we’re about to demonstrate, patents are an incredibly inefficient way of promoting innovation the critical field of human health and welfare. 

More fundamentally, beyond the distortions introduced by patents, the very idea of a market-driven model for fighting disease is misconceived.  Given that  (1) the average American consumer (i.e. “the market”) has little clue as to the medicines the country needs to develop; and (2) drug companies will always make more money off of drugs that alleviate symptoms or recurring conditions (like erectile dysfunction and social anxiety disorder) than those that actually cure diseases (like Ebola), a market-driven model will not produce the kinds of pharmaceuticals the world  needs most.  And yet, despite this, the U.S. government has essentially delegated the function of deciding what drugs to develop to the “market.”

Q:        So how are patents for pharmaceuticals inefficient?

A:        Here is a partial list.  There are several common and overlapping themes, including imperfect and distorted information, perverse incentives, and undue influence in the political process.  This is not to criticize the pharmaceutical industry – except when they engage in criminal activity, these corporate entities are simply doing what is best for their shareholders, under the letter of the law.  Our point is merely that the result has been an unnecessarily expensive and inefficient system for inventing and delivering needed medicines to those who need them the most.

1.      Lack of meaningful price controls.  In a free market, market pressures cause prices to fall to the marginal cost of production.  With patent protection and FDA exclusivity, pharmaceutical prices will for many years be a large multiple of the cost of production.  The result is high insurance premiums, large Medicaid, Medicare, and Affordable Care Act expenditures, and suboptimal distribution of these drugs. A current example is the controversy over Sovaldi – a patented Hepatitis C drug that currently costs $84,000 per treatment.[1]

2.      Imperfect Information.  Economics 101 tells us that the free market works best when consumers have perfect information.  It’s almost the opposite in the pharma world.  Because of patent protection, drug companies have incentives to flood the market with “information” that will boost sales of patented drugs, rather than drugs that are off patent.

So the information is distorted to begin with.  And beyond that, because their prescriptions will be covered by insurance or a government program, consumers typically have little incentive to pay much attention to the ultimate price charged.[2]  

3.      Skewed incentives.  Yes, the patent lure provides an incentive, but it’s not just an incentive to innovate.  It’s also an incentive to perpetuate the lucrative patent monopoly, and to do everything possible to ensure consumers pay the higher patented prices.  Some specific examples, all of which are antithetical to the free-market and bad for consumers, are:

a.       The incentive to extend patent terms without actually doing any more innovation.

b.      The incentive to steer patients toward patented medicines instead of perfectly good generic alternatives.

c.       The incentive to pursue inventions that will be lucrative in the western market, as opposed to those that actually cure disease and thus have the potential to save lives.

d.      The incentive to pursue new and potentially patentable compounds, while older and more promising ones will never be tested, because even if the tests show amazing results, there will be no patent profit.

4.      Persuasive Money

a.       Campaign contributions to federal legislators in exchange for patent term extensions.

b.      Campaign contributions to politicians not to enact price controls (which are present in every other industrialized Western country).

c.       Campaign contributions to state legislators to enact laws against use of generic drugs.

d.      Providing doctors with lucrative consulting contracts, in exchange for the doctors’ goodwill.

e.       Encouraging doctors to prescribe particular medications (e.g. through use of kickbacks plus good-looking pharma reps).

f.        Direct marketing to consumers – advertising that tells consumers to ask their doctors for drugs that they don’t truly need.

5.      Misleading Science

a.       Development and promotion of new drugs that do not actually perform better than the older off-patent drugs that they replace, except in the studies reported by the patent-holder (see RFI Q11).

6.      Legal Pretexts

a.       Evergreening of patents through follow-on patents and Orange Book gimmickry

b.      “Pay-for-delay” reverse settlements with generics

7.      Illegal Tactics.  Unfortunately, the amount of money to be made by extending the patent monopoly – often millions of dollars for every extra day without competition – can cause drug companies cross legal boundaries.[3]

8.      Duplication and lack of cross-pollination. With different multinational pharmaceutical companies pursuing patent protection, there is no guiding hand to ensure that duplicative work is avoided, or that work is shared in a synergistic manner. 

9.      Deadly Consequences.  The “need” to keep prices high through the patent system has led to catastrophic consequences abroad in the past. [4] This, incidentally, is one reason that governments should work together to get all potentially life-saving medications into the public domain, by whatever means necessary.  The solution might be as simple as compensating patent holders up front to break or relinquish their monopolies.  In the United States, it would be perfectly legal for the government to do just that, under the “just compensation” clause of the Constitution’s Fifth Amendment.

Q:         But you can’t seriously mean that the government should take over all pharmaceutical research.  Everyone knows that the government is incredibly inefficient. 

A:         It is hard to imagine any system less efficient at delivering what the public needs than pharma.  NIH is already a prestigious institution that attracts top talent; we envision an extension of NIH that would literally be the most prestigious place in the world for top minds to work and collaborate towards solving the world’s problems, like a combination of Bell Labs and the Peace Corps.  People with that mindset and mission are naturally efficient.

Q:        Why do you refer to the “world’s problems”?  Why should our research be free for other countries?  Isn’t intellectual property our most important export?

A:        No.  Drug companies are mostly foreign-owned, and even U.S.-owned companies have most of their employees in other countries.[5]  At this point in world history, good will might well be our most important export.  Think of how much good will we would build up if this project were to generate a cure or vaccine for the Ebola virus, such that it could instantly be produced by generic companies, and sold at marginal cost.

Q:        Has any country tried anything like this before?  (RFI Q5)

A:        Well, the U.S. has – that’s basically what the Apollo Program, Bell Labs, and the Manhattan Project were all about.  In each of those cases, the government (or Bell, the government-sponsored monopolist) did more than just the research – it created the final products. 

Q:        But that’s not pharmaceutical research.

 A:       Cuba is a good example of a country that has made all stages of pharmaceutical development a national priority and has reaped the rewards.[6] 

Debra Evenson explains why the Cuban model has worked:

Two factors differentiating the Cuban biotech industry are the high level of integration and cooperation among scientific institutions, and their “closed loop” approach, which emphasizes translational research and coordinates the entire process among institutions – from research to marketing – of any given biotech product. . . .  For example, Cuba’s Haemophilus influenzae type b vaccine (Hib), the world’s first synthetic antigen vaccine, was the result of the collaboration by five institutions . . . . 

Cuban research also prioritizes developing affordable vaccines for diseases affecting poor populations, such as typhoid fever and cholera: a fundamentally needs-driven, rather than market-driven approach. This can be contrasted with transnational pharmaceutical companies, which have come under increasing criticism for placing market interests before global health solutions, resulting in investment of 90% of R&D dollars worldwide in developing treatments for diseases affecting the 10% of the world’s population that can afford the results.  Cuba also produces generic drugs, including HIV/AIDS antiretrovirals, selling them to developing countries at a fraction of the price sold by transnationals.” 
        
There are three great points here – first, the fact that the work and knowledge is shared almost certainly leads to inventions and insights that would not have been made by labs working alone, in competition with each other.   Second, the Cuban success underscores the importance of a needs-driven approach, rather than a market-driven approach, when a nation’s – or the world’s – health is at stake.  And a needs-driven approach means that there must be some central planning.  Third, the last sentence says it all – while transnational corporations make it very hard for sick people in developing nations to get needed medicines (because of the need to keep prices high), Cuba has stepped in and produced generic drugs and made them available at a fraction of the price.  We could do that too.
  
Q:        But isn’t Cuba a communist country?

A:        Central planning is a terrible idea in most sectors of the economy, but a centrally-planned pharmaceutical development policy will almost certainly be better than one that relies on the “invisible hand” of the patent incentive.  Cuba is demonstrating that.  Acknowledging that central planning is a more sensible deviation from free market principles than patent monopolies in this area doesn’t make us communists.   

Q:        Do you have a name for this project?

A:        It’s probably simplest to call it the “National Laboratory for Pharmaceutical Development” (NLPD).  But the idea can be achieved by modifying the NIH’s mission slightly, so maybe a new name isn’t necessary.  An umbrella term for the concept could be the “Asclepian Revival.”   Asclepius was the Greek god of medicine and healing, but Zeus killed him with a thunderbolt.  You figure out the metaphor.

Q:        If the NLPD had existed in 1989, what kind of work would it have done? 

A:        It would probably have been researching and finding a cure or a vaccine for the Ebola virus.  That produced a real scare here in the DC area at the time.[7]  And today again, it would be working on the Ebola virus. 

Q:        Can you be more specific about how you would implement this?

A:        There are already good people at institutions that have the equipment and resources to start implementing the project today – the NIH, the FDA, the CDC.  These people could form the nucleus of the program.  And business could proceed much as usual, except that (1) there would be more central planning, and (2) once a promising research result is obtained, the government would proceed with the next stages, just as if it were a private pharmaceutical company.  The “implementation” aspect – getting the drugs through animal and clinical testing could be done by procurement personnel in these agencies, or it could be outsourced to procurement personnel in other government agencies.  Beyond that, ideally we would hire more geniuses and give them more and better equipment, and create a network of such labs across the country.  Perhaps some university laboratories could become part of the overall mission – even now it would make sense to condition grants to universities on their promise to relinquish any claims to patent rights developed with government funds.

Q:        How much would this cost? 
     
A:        A poorly-informed congressman might say “we don’t have any money, so we’ll leave drug development to private industry and the free market.”  But that’s the most expensive solution of all, and it’s disingenuous.  As we’ve shown, that approach virtually guarantees that any new medicines that are created will for many years only be available at monopoly prices.  The “cost” of any one such drug developed by drug companies can run into the billions of dollars per year, and that cost is paid by patients and taxpayers – exactly the same people who would be paying for NLPD.

This is a political problem that must be overcome.  Congress does not have to account for money that is spent on patent premiums, but that is an enormous cost to society – to the health care system, and ultimately to the government – just the same.  If we are right that this is a more efficient way of creating needed health care treatments, then this would actually save money, not cost money.  In other words, any drug that NLPD develops that can substitute for a patented drug will save society the of the costs of paying the patent premium price. 

If we’re right, then society will recoup much more than a dollar for every dollar invested in this.  If so, there is no “real” cost at all, and it would make sense to pour almost unlimited resources into this project.

Q:        What kinds of medicines would you suggest for the pilot program?

A:        Cancer drugs.  Cancer drugs are of little use when they fall into the public domain after patent expiration, because by that time they are considered substandard.  The result is that cancer drugs are always under patent, and always very expensive.[8] So this is an area where there may never be effective generic competition, unless we provide it.

Q:        Aside from researching new drugs, what else could the NLPD do?

A:        As already mentioned, one of the problems with tying everything to patents is that if a compound is already in the public domain, drug companies will have little incentive to invest the millions of dollars in animal and human testing that is needed to get approval for the drugs.  So this introduces a great distortion – even if the public domain compound is objectively more promising than a newly-synthesized compound, drug companies will have no incentive to make the investments to bring those promising drugs to the market.  The NLPD could step in and do the necessary testing, and bring the drugs to the market, at generic prices.

Another way that the NLPD’s activities could pay for themselves, and even yield a net gain to patients and taxpayers, would be for it to do selective double-checks on the work of drug companies who are marketing follow-on drugs that they say are superior to drugs that have become generic.  The NLPD could evaluate and assess the data provided and provide reports that could then be used by physicians (and patients, insurance companies, and government payors) in deciding whether or not a particular patented treatment is really better than a generic one.  In some cases, the NLPD could perform “retests” to see if the results obtained by the drug companies are, in fact, reproducible.  If pharmaceutical company advertising has effectively led consumers to pay millions of dollars in patent premiums for a treatment that is no better than a generic treatment, that is a completely unnecessary healthcare expenditure.  If the NLPD were able scientifically prove that there the patented drug is no better than a generic, that could save the health care system many millions if not billions of dollars.

Q:        So you’re saying that it’s not appropriate to look at this as the question of whether we can “afford” to pour more of our health care dollars into this.  You are saying that after everything is netted out, we will have profited, right?

A:        Right – we think the pilot program will confirm the logic, and we’ll find that for every dollar invested in this program, the system will save at least two dollars.   If that’s the case, nothing should hold us back.

Q:        Do you have anything else to say?

A:        Let’s just wrap up by reiterating that a program like this should be seen as a moral and social imperative, and that it’s not just the right thing to do as a matter of economics, but it’s also the right thing for a country like the United States to do at this time in world history.  It would really increase the moral force of our democratic message.

Q:        Do you have any other ideas in this area? 

A:        Yes.  Starting from the same premise – that the patent lure is a useful incentive, but that the patent itself causes great inefficiencies and suboptimal distribution – the government should seriously think about buying up patents (and any exclusivity that comes with them).   Any given patent must have a true dollar value (discounted for present value):  a measure of the value that the ability to charge a monopoly price for a period of time confers on the patent owner.  No matter how high that dollar value is, it comes as a direct result of consumers – individuals, insurance companies, government programs – paying money for that drug.  In other words, if the “value” of a patent is $10 billion, that’s because the public has paid $10 billion dollars in monopoly premiums when buying the drug. 

Q:        With you so far.

A:        So that means that the public should be willing to simply pay $10 billion to remove the patent.  That’s $10 billion that it would have spent on patent premiums anyhow, and by spending the money up front all of the inefficiencies associated with the patent monopoly are removed up front.  Generic companies would simply come in and produce the drug at generic prices.  All of the extra work that drug companies and the government have to do to fight off knockoffs, is no longer needed.  There is also no need to “ration” the drug to maintain monopoly pricing.  Assuming the drug is relatively cheap to produce (and as we know from Target and Wal-Mart, many off-patent drugs can be produced and sold to the public at $4 a bottle), we could even eliminate the insurance company middle-man for these drugs.

Q:        So instead of paying the $10 billion over the period of patent term (and other exclusivity), the public would pay that same $10 billion up front, and thereby get all the benefits of the medicine, plus eliminate all the inefficiencies associated with the monopoly?

A:        Exactly.

Q:        Have you written this up anywhere else?

A:            We have written up something very similar in the copyright context.  See Ann McGeehan and the NoCopyright Party, “Worth More Dead Than Alive: Join the NoCopyright Party and Start Killing Copyrights for Their Own Good” (available at http://ssrn.com/abstract=2498530).  As with patent, we agree that copyright provides a useful incentive to producers of useful things.  Copyright enables authors to make good money in the first few months or years after a book is published.  But after that initial period, in most cases, the copyright does more harm than good – the author’s royalty stream dwindles to almost nothing, and the public, if it still wants the work, has to pay a copyright-premium price.  In that area too, it would make sense for the public to simply “buy” the copyrights and place the work in the public domain.  If the author receives an amount equivalent to or greater than the value of the expected royalty stream, the author should be happy, and the work now becomes available to everybody.  For books, that would mean that anyone doing a Google® search might encounter the book, and would benefit from it.  Assuming, for any given book, that it is worth one penny to each member of the public to have that work in the public domain, that means that putting any given book in the public domain confers $3 million on the public.  If an author is willing to part with a book for $100, that $100 creates $3 million in value.

Q:        Wow.  That sounds like something that needs to be implemented.

A:        Right, we’re working on setting up a website that will enable people to use crowdfunding to get works into the public domain.  The same concept would work in principle for patents as well, but since the dollar amounts are so much greater, it’s unlikely that crowdfunding by itself will be able to do the trick. 

Q:        Is there anything the government can do to help on the copyright side?

A:        Well, another way of implementing the same concept for copyrights, which is consistent with the questions in this RFI, would be for the government to offer “just compensation” to any copyright owner willing to turn in a copyright that is  doing more harm than good.  Copyrighted works – especially those relating to science and innovation – are themselves powerful engines of further innovation.  And yet many such works are under-read, and under-available, because they are languishing under copyright.  If the government were to simply offer $100 for anyone who has written a book (or inherited a copyright in a book) that somehow relates to innovation, and then put the book in the public domain, that could potentially create great value and could directly promote innovation.

Q:        Any concluding thoughts?

A:        No, that’s it.
  
Relationship to questions:

(5) What innovation practices and policies have other countries adopted that deserve further consideration in the United States?

See discussion of Cuba above.  OSTP should seriously study the Cuban biotech industry before dismissing this proposal out of hand. 

(7) What emerging areas of scientific and technological innovation merit greater Federal investment, and how can that investment be structured for maximum impact?

Drug research and development is not an “emerging area” of innovation, but nevertheless, as we’ve shown above, investment in a centrally-planned agenda for such research and development would have a much greater impact than leaving it to the “market,” especially a market distorted by patent forces.

(8) What are important needs or opportunities for institutional innovation and what steps can the Federal Government take to support these innovations?

If a government-run lab is an “institutional innovation,” then we’ve answered this question.

(10) Where are there gaps in the Federal Government’s science, technology, and innovation portfolios with respect to important national challenges, and what are the appropriate investment and R&D models through which these gaps might be addressed?

The “gap” is in bringing the results of government-funded research to market – rather than let private companies do it, the government needs to be more involved.   

(11) Given recent evidence of the irreproducibility of a surprising number of published scientific findings, how can the Federal Government leverage its role as a significant funder of scientific research to most effectively address the problem?

In cases where the public pays a very high price based on claims made by single studies, the government – through the NLPD or NIH – should look very closely at the studies and ensure that they really support the claims.  In some cases, flaws can be seen by looking at the methodology and the data, but in some cases, the government may find it necessary to replicate the tests.  Again, if the public (and government-funded programs like Medicaid and Medicare) is spending millions of dollars on a patented drug that is no better than a non-patented drug, the cost savings of identifying those distortions and refuting those claims would make retesting well worth it.

(21) What new challenges and opportunities for intellectual property and competition policy are posed by the increasing diversity of models of innovation?

As explained above, the patent incentive has a distorting effect on our system for producing needed medicines.  A new model of direct investment that does not rely on the patent reward for recouping the costs of investment will remove those distortions, and help the public realize a much better return on its drug development investment. 

(22) What are specific areas where a greater capacity for experimentation in law, policy, and regulation at the Federal level is likely to have large benefits?

As above, the health care area could greatly benefit from the “experimentation” in policy that a national laboratory for drug development would provide. 

(24) Which new areas should be identified as “national priorities,” either because they address important challenges confronting U.S. security or living standards, or they present an opportunity for public investments to catalyze advances, bring about key breakthroughs and establish U.S. leadership faster than what might be possible otherwise?

The idea of creating a National Laboratory for Pharmaceutical Development (or simply making this part of NIH’s mission) should be a national priority.   As explained above, it will improve the delivery and reduce the cost of medical treatment.  Because the results will be IP-free, they will be available to the world at large, for free, with significant implications for national security.  This aspect of the project cannot be overemphasized and must not be ignored. 





[1]  We believe that recent outcry over Gilead’s reasons for charging such a high price for Sovaldi misses the point.  The high price is a result of the patent, combined with demand for the drug.  Under our system’s current rules, that’s the way the game is played.  What we propose is another way to develop that same treatment, which would make it instantly available at a fraction of the price.

[2] It is well documented that certain pharmacies take advantage of this information apathy by charging exorbitant prices for drugs even after they have gone off patent See generally “Same generic drug, many prices,” Consumer Reports magazine: May 2013 (finding wide price variations at different drug stores on generic versions of Lipitor, Plavix, and other common drugs) (available at http://www.consumerreports.org/cro/magazine/2013/05/same-generic-drug-many-prices/index.htm).  For support for other points in this section, see generally Ben Goldacre, Bad Pharma, How Drug Companies Mislead Doctors and Harm Patients (Faber & Faber 2012); Marcia Angell, The Truth About Drug Companies, How They Deceive Us and What to Do About It (2004); Katherine Greider, The Big Fix: How the Pharmaceutical Industry Rips off American Consumers (2003).  Or do a google search.

[3] See, e.g., Katie Thomas, J.&J. to Pay $2.2 Billion in Risperdal Settlement, New York Times, November 2, 2013;   Katie Thomas and Michael S. Schmidt, Glaxo Agrees to Pay $3 Billion in Fraud Settlement, New York Times, July 2, 2012; Gardiner Harris, Pfizer Pays $2.3 Billion to Settle Marketing Case, New York Times, Sept. 2, 2009. 

[4] See Fire In the Blood (2013 documentary) (documenting death of millions of Africans from AIDS stemming from big pharma’s blockage of generic drugs).

[5] Jonathan Band & Jonathan Gerafi, “Foreign Ownership Of Firms in IP-Intensive Industries,” at 23-24 (Mar. 2013) (available at www.infojustice.org/wp-content/uploads/2013/03/foreignownrep.pdf).

[6] See, e.g., Debra Evenson, Cuba’s Biotechnology Revolution, MEDICC Review, Fall 2007, Vol 9, No 1, at 8-10 (available at file:///C:/Users/twk/Downloads/mr_57.pdf); Elio Delgado Legon, Cuba’s Overlooked Development in Science, Havana Times, July 3, 2012 available at http://www.havanatimes.org/?p=73510).
[7] See Richard Preston, The Hot Zone: A Terrifying True Story (1994)
[8] See Mustaqeem Siddiqui and S. Vincent Rajkumar, “The High Cost of Cancer Drugs and What We Can Do About it,” Mayo Clin. Proc. Oct. 2012.






 




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